FAQs
Checkout FAQ
Why does it say there are multiple cart windows open?
This message appears when the cart page is open in multiple browser tabs or windows. To proceed, please close any extra tabs or windows and ensure only one cart page is active before checking out.
Why can’t I proceed through checkout or make changes on the cart page?
If you’re experiencing issues with checkout, try clearing your browser’s cookies and cache. If the problem persists, we recommend using an updated browser like Google Chrome or Firefox.
Orders FAQ
Do you keep a record of previous orders?
Yes, our database securely stores order history to provide better service, helping us keep track of purchases and tailor recommendations based on your preferences.
Is there a minimum order requirement to purchase from your site?
No, we do not require a minimum order to shop at Funowls.
How do I find my order number?
After placing an order, you’ll receive an email confirmation that includes your order number. You can also view it by logging into your Funowls account and checking your order history.
Payment and Invoice FAQ
What payment methods do you accept?
We accept payments through Visa, Mastercard, American Express, PayPal and any other valid credit card from any American or Canadian bank or company. We also offer a Buy Now, Pay Later option via Sezzle.
Can I pay by cheque or wire transfer?
No, we currently accept payments only by credit/debit card or PayPal or Sezzle.
Can I combine multiple payment methods?
Unfortunately, we do not support combining payment options for a single order.
Pricing and Taxes FAQ
How is tax applied to my order?
Taxes vary by Canadian province and are added to the product price based on your location. We do not collect taxes from US customers. Plus there are no taxes on prescription glasses for both Canadian and US customers.
Can I price match my sunglasses?
Yes! If you find the same sunglasses elsewhere at a lower price, let us know, and we’ll refund the difference within 14 days of your purchase.
What is your price match guarantee?
We offer a “Best Price Guarantee” on many products. If you find the same item at a lower price elsewhere, we’ll match it and refund the difference within 14 days.
How do I request a price match?
Simply email us at customerservice@funowls.com with the link to the lower-priced item. We’ll verify it according to our guidelines, and if it qualifies, we’ll process your refund.
What are the Best Price Guarantee Guidelines:
- Applies only to designer sunglasses and eyeglasses.
- Only items from authorized Canadian or US retailers with exactly same model, size, and color qualify.
- Excludes prescription lenses, contact lenses, and promotional offers.
- The request must be made within 14 days of your order.
- Minimum price difference is 1 CAD.
Privacy Policy FAQ
Do I need to enable cookies to shop on your site?
Yes, cookies are required to provide a smoother shopping experience.
Shipping FAQ
What are the terms for free shipping?
Orders over $70 (before taxes) qualify for free shipping.
Which carriers do you use?
We ship with UPS, FedEx, Purolator Express, USPS and Canada Post.
Buy Now, Pay Later FAQ
What is Sezzle?
Sezzle is an interest-free payment solution that allows you to buy now and pay in installments.
How does Buy Now, Pay Later work?
When you choose Sezzle, you pay 25% upfront, with the remaining balance split across three bi-weekly installments. No interest or fees apply if payments are made on time.
Are there delays with Buy Now, Pay Later orders?
No, Sezzle pays us immediately, so we process your order as usual.
Is there a credit check with Sezzle?
No, Sezzle does not require a credit check.
Requirements to use Sezzle:
- Must be 18+
- Have a Canadian or US phone number
- A valid email address
- A debit or credit card (or bank account for US customers)
What is the interest rate?
Sezzle is entirely interest-free with no hidden fees, as long as payments are timely.
