Thank you for shopping at Certified Sunglasses.
If you are not entirely satisfied with your purchase, we're here to help. Your satisfaction is guaranteed, so returns are on us.
Returns
You have 30 calendar days to return an item from the date you received it.
Please return your items in unworn condition, with the original packaging and all accompanying cases and accessories included.
Two Ways to Start a Return
You may start your return using either of the following options:
- Option 1 – By Email: Send your return request to orders@certifiedsunglasses.com, including your order number, the email address used to place the order, and a brief message describing the reason for your return.
- Option 2 – Through Our Contact Us Page: Visit certifiedsunglasses.com/pages/contact, select "Returns" from the subject options, and submit your request with your order number, the email address used to place the order, and a brief message.
Our Customer Service Representative will reply to your inquiry with a complimentary electronic shipping label for the return within 24 hours.
Prescription Orders – Important Notice
No return will be accepted if the customer enters the prescription incorrectly. We strongly recommend that our customers send us their prescription by email to orders@certifiedsunglasses.com after the order is submitted, with the order number mentioned in the email. You may also submit it through our Contact Us page at certifiedsunglasses.com/pages/contact. We will be happy to verify all information before production begins.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be notified via email when your return has been processed and when the refund has been completed.
Buy Now, Pay Later Payments
If your order was placed using a Buy Now, Pay Later provider (for example, Shop Pay Installments, Klarna, Afterpay, Affirm, Sezzle, or any similar service), your refund will be processed back through that provider. Once we approve and issue the refund, the time it takes for the credit to appear — and the way any remaining scheduled instalments are adjusted or cancelled — is determined entirely by the Buy Now, Pay Later provider and is outside our control. We are unable to influence or expedite their processing times. If your refund has been approved by us and you have not yet seen it reflected in your instalment plan, please contact your Buy Now, Pay Later provider directly.
Conditions Under Which No Refund Shall Be Issued
- Incorrect prescription entered by the customer. No refund shall be issued if the customer enters the prescription incorrectly. We strongly recommend that our customers send us their prescription by email to orders@certifiedsunglasses.com after the order is submitted, with the order number mentioned in the email, or submit it through our Contact Us page at certifiedsunglasses.com/pages/contact. We will be happy to verify all information before production.
- Prescription orders already in production. No refund shall be issued for refund requests made after our technicians have started working on your order. Our frames are made of the highest quality acetate and premium metals, while our premium lenses with the latest technology are made from the finest lens materials, including but not limited to polycarbonate, High Index MR-8, High Index MR-7, High Index 1.74 and more. These frames and lenses are made from very costly materials in order to provide exceptional comfort and visibility.
- Sunglasses returned in used condition. No refund shall be issued for used or damaged sunglasses or prescription glasses.
How Do I Return or Exchange My Sunglasses and/or Glasses?
You have 30 calendar days to return an item from the date you received it. To begin, simply follow these steps:
- Submit your return request either by email to orders@certifiedsunglasses.com, or through our Contact Us page at certifiedsunglasses.com/pages/contact by selecting "Returns" as your request type.
- Include your order number, the email address used to place the order, and a brief message.
- Our Customer Service Representative will reply to your inquiry with a complimentary electronic shipping label for the return within 24 hours.
- Pack the item in unworn condition with its original packaging, case and accessories, attach the label, and ship it back to us.
- Once received and inspected, we will notify you by email of the status of your refund or exchange.
Contact Us
If you have any questions about how to return your item to us, please contact us by email at orders@certifiedsunglasses.com, or through our Contact Us page at certifiedsunglasses.com/pages/contact. We are always happy to help.