Thank you for visiting and shopping at Certified Sunglasses. The following are the terms and conditions that constitute our Shipping & Delivery Policy. This policy forms part of, and should be read together with, our Terms & Conditions.
Where We Ship
Certified Sunglasses ships to addresses within Canada and the United States, including their territories, as well as to APO, FPO and DPO addresses. We do not currently ship to any other country.
Orders are shipped from Canada.
Order Processing Times
Processing time is the time we need to prepare your order before it leaves our facility. It is separate from the transit time taken by the carrier.
| Order Type | Processing Time | Notes |
|---|---|---|
| In-stock sunglasses | 1–2 business days | Shipped with the fastest delivery option available |
| Backordered sunglasses | 3–7 business days | Shipped the same day we receive them from the brand |
| Stock prescription lenses | 5–8 business days | Made to order in our lab |
| Surfaced prescription lenses | 7–14 business days | Complex or customized lenses may take longer |
Prescription Orders
Quality is our highest priority. Our frames are made of the highest quality acetate and premium metals, while our premium lenses with the latest technology are made from the finest lens materials, including but not limited to polycarbonate, High Index MR-8, High Index MR-7, High Index 1.74 and more. To ensure the best compatibility and fitting, lenses may require additional time depending on their complexity. Prescription orders requiring additional customization will require further processing time.
To avoid delays, we recommend sending your prescription to us by email at orders@certifiedsunglasses.com immediately after placing your order, quoting your order number, or submitting it through our Contact Us page at certifiedsunglasses.com/pages/contact. Production begins only once your prescription has been verified.
Business Days, Weekends and Holidays
Orders are processed on both weekdays and weekends, but they are not shipped or delivered on weekends or public holidays, as most courier companies do not operate on those days. Orders placed on a weekend or holiday begin processing on the next business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you by email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Service | Canada | United States |
|---|---|---|
| Standard shipping | FREE on orders over CAD $120 before tax | FREE on orders over $100 before tax |
| Express shipping | FREE on orders over CAD $120 before tax for most cities and towns | FREE on orders over $100 before tax for most cities and towns |
| Overnight delivery | Available | Not available |
| Orders under $100 | Rates calculated and displayed at checkout | Rates calculated and displayed at checkout |
Please enter your postal or ZIP code on the checkout page to see whether your address qualifies for free express shipping. Overnight delivery is available only for orders with delivery addresses within Canada.
Delivery estimates shown at checkout are provided by the carrier and are estimates only. They do not include order processing time and are not guaranteed. Carrier delays, weather events, customs clearance and other circumstances outside our control may affect delivery dates.
Shipments to P.O. Boxes and APO/FPO/DPO Addresses
Certified Sunglasses ships to addresses within Canadian and US territories, and to APO, FPO and DPO addresses. Please note that expedited, express and overnight services are generally not available for P.O. box and military addresses, and that delivery to these destinations may take longer than the estimate shown at checkout.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be activated within 24 hours. Once your order is delivered, you will receive a confirmation email and a text message.
If your tracking information has not updated within 2 business days of receiving your Shipment Confirmation email, please contact us and we will look into it for you.
Shipping Address Accuracy
Please review your shipping address carefully before completing checkout. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If you notice an error, contact us immediately — we will do our best to correct the address before the order is dispatched, but we cannot guarantee changes once a package has left our facility.
Packages returned to us as undeliverable, unclaimed or refused may be reshipped at the customer's expense, or refunded less any shipping costs incurred.
Taxes
Taxes in Canada differ from province to province. Your order will be taxed according to the tax criteria of the province to which it is being delivered, which means taxes are applied based on the province shown in your shipping address.
For orders shipped to the United States, you will not be charged Canadian taxes during the checkout process. However, you may be responsible for duties depending on the requirements of the state to which the order is being delivered, as all of our orders are processed and shipped from Canada.
Customs and Duties
There will be NO customs or duties charged on any order delivered within Canada.
For customers in the United States, there are no taxes charged at checkout, but customers may be required to pay duties depending on the requirements of the state to which the order is being delivered. Any such charges are levied by the destination country's authorities and are the responsibility of the recipient.
Damaged or Lost Shipments
If any of your products are damaged or lost during shipping, please take the following steps:
- Photograph the packaging and the product immediately, before removing or discarding anything.
- Keep all packing material, including the box, inserts and any protective wrapping.
- Send the photographs to us by email at orders@certifiedsunglasses.com, or through our Contact Us page at certifiedsunglasses.com/pages/contact, quoting your order number.
We will resolve the issue with the shipping company, as the shipping company is liable for any damages in transit. In the case of any damage during shipping, we will refund 100% of the amount paid including shipping, or replace the product free of charge.
Please report shipping damage as soon as possible after delivery, so that a claim can be filed with the carrier within their time limits.
International Shipping Policy
We currently ship to Canada and the United States only. We are unable to accept or fulfil orders for delivery to any other country at this time.
Returns and Exchanges
Returns, refunds and exchanges are governed by our Return & Refund Policy. To start a return, contact us by email at orders@certifiedsunglasses.com, or through our Contact Us page at certifiedsunglasses.com/pages/contact by selecting "Returns" as your request type.
Contact Us
If you have any questions about shipping or delivery, please contact us by email at orders@certifiedsunglasses.com, or through our Contact Us page at certifiedsunglasses.com/pages/contact. We are always happy to help.