Warranty

Thank you for your interest in the products and services offered by Certified Sunglasses. This 24-Month Limited Warranty (the "Warranty") applies to sunglasses and prescription eyeglasses purchased from Certified Sunglasses through certifiedsunglasses.com.

Certified Sunglasses offers its own exclusive 24-month warranty against all manufacturer's defects, without exception.

Warranty at a Glance

What Does This Warranty Cover?

This Limited Warranty covers any defect in material or workmanship under normal use during the Warranty Period. This includes, without limitation:

• Frame defects such as faulty hinges, screws, temples, nose pads or soldering that fail under normal wear;
• Defective lens coatings, including anti-reflective, mirror, polarized and photochromic coatings that peel, craze or delaminate on their own;
• Lens defects such as internal bubbles, delamination or manufacturing flaws; and
• Any other fault present in the product at the time of manufacture.

During the Warranty Period, Certified Sunglasses will replace your sunglasses or prescription eyeglasses for any manufacturing defect at no cost to the customer, or refund 100% of the amount paid for the product including shipping cost.

How Long Does This Limited Warranty Last?

The Warranty Period for sunglasses and prescription eyeglasses lasts for 24 months from the date of purchase. Any replacement product or part assumes the remaining Warranty Period of the original product; it does not start a new 24-month term.

Is There Any Warranty for Contact Lenses?

Yes. Contact lenses are covered under a 30-day warranty from the date you receive them. If there is any manufacturing defect with the contact lenses, please contact us within 30 days of receiving them and we will make it right.

For health and safety reasons, contact lens boxes that have been opened cannot be returned unless they are defective or were supplied in error. Unopened, unmarked boxes within the warranty period may be replaced or refunded.

Who Is Covered?

This Warranty extends only to the original purchaser of the product from certifiedsunglasses.com and is not transferable. Proof of purchase — your order number or order confirmation email — is required for all warranty claims. Products purchased from unauthorized resellers, marketplaces or third-party sellers are not covered by this Warranty.

What Is Not Covered Under This Limited Warranty?

This Limited Warranty does not cover any physical damage or problem caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. By way of example, the following are not covered:

• Normal wear and tear, including scratched lenses, worn coatings, faded finishes and loosened screws that can be tightened;
• Accidental damage, including drops, impacts, sitting or stepping on the product, or crushing;
• Damage caused by improper use, storage or cleaning, including exposure to excessive heat, saltwater, chlorine, hairspray, solvents or household chemicals;
• Damage resulting from repair, adjustment or lens replacement carried out by anyone other than Certified Sunglasses or an authorized optician;
• Lost or stolen products, and products whose identifying marks have been removed or altered;
• Prescription errors made by the customer at the time of ordering, or a change in your prescription after purchase; and
• Dissatisfaction with fit, style or appearance, which is addressed by our Return & Refund Policy rather than by this Warranty.

How Do I Make a Warranty Claim?

Making a claim is simple. You may contact us in either of the following two ways:

• Option 1 – By Email: Email us at orders@certifiedsunglasses.com with your order number, the email address used to place the order, a description of the defect, and clear photographs showing the issue.
• Option 2 – Through Our Contact Us Page: Visit certifiedsunglasses.com/pages/contact, select "Returns" from the subject options, and submit your request with your order number, the email address used to place the order, and a brief description of the defect.

What happens next:

1. Our Customer Service Representative will respond to your claim within 24 hours.
2. If the claim is approved on the basis of the information and photographs provided, we will send you a complimentary electronic shipping label so you can return the product to us at no cost.
3. Once received, the product is inspected by our team to confirm the defect.
4. We will then either replace the product at no cost to you, or refund 100% of the amount paid for the product including shipping cost. You will be notified by email once your claim has been processed.

Please do not send any product back to us before contacting us and receiving a return authorization and shipping label.

Remedy and Limitations

Replacement of the product or a full refund of the amount paid, at our discretion following inspection, is your sole and exclusive remedy under this Limited Warranty. Where an identical replacement is unavailable or discontinued, we may offer a comparable product of equal or greater value, or a full refund.

To the maximum extent permitted by applicable law, Certified Sunglasses shall not be liable for any indirect, incidental, special or consequential damages arising out of the use of, or the inability to use, any product covered by this Warranty. Our total liability under this Warranty shall not exceed the amount actually paid by you for the product giving rise to the claim.

Nothing in this Warranty excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable consumer protection legislation. This Warranty gives you specific legal rights, and you may also have other rights that vary by province, state or territory.

Relationship to Brand and Manufacturer Warranties

Many of the brands we carry offer their own manufacturer warranties. This Limited Warranty is offered by Certified Sunglasses in addition to — and does not replace or diminish — any warranty offered by the manufacturer, and it does not affect your statutory rights. Where a manufacturer's warranty provides broader coverage than this Warranty, we will be glad to help you make a claim directly with that manufacturer.

Relationship to Our Return & Refund Policy

This Warranty covers manufacturing defects only. If you simply wish to return an item because it is not right for you, that is handled under our Return & Refund Policy, which allows returns within 30 calendar days of receipt in unworn condition with the original packaging. This Warranty forms part of, and should be read together with, our Terms & Conditions.

Changes to This Warranty

We reserve the right to modify this Limited Warranty at any time. The version of the Warranty in effect on the date of your purchase is the version that applies to your order.

Contact Us

If you have any questions about this Limited Warranty or would like to make a claim, please contact us by email at orders@certifiedsunglasses.com, or through our Contact Us page at certifiedsunglasses.com/pages/contact. We are always happy to help.